General Terms of Sale

1. Seller Identification

The seller Antuña Kustom, S.L. VAT ID B-75704338, with registered office at Avda. Ingeniero José Alegría 4 Bajo 2, Zarandona, Murcia. For any queries, please contact us at contacto [arroba] ak-murcia.com or by phone on 663663739.

ANTUÑA KUSTOM S.L. is not an official Harley-Davidson dealer or authorised retailer. We do not maintain any commercial, legal or contractual relationship with Harley-Davidson Motor Company or its official distributors.

All Harley-Davidson brand products offered on our website are original items, acquired in a fully legal manner.

The use of the Harley-Davidson brand on our website is for identification purposes only, to facilitate product description and compatibility, in accordance with fair use recognised by current regulations.

Any mention of Harley-Davidson does not imply association, endorsement or approval by said company.

2. Subject

These general terms and conditions govern the offer and purchase of products via the ak-murcia.com website.

3. Acceptance of the General Conditions

By making a purchase through our online store, the customer unreservedly accepts these general terms and conditions of sale.

4. Products

Description: The products offered on the website are described and presented with the utmost accuracy. However, there may be slight variations in colour, shape or design due to monitor settings or product updates.

The availability of products offered in our shop is updated daily. However, it is possible that a product may sell out between updates. If a product is unavailable after the order has been placed, we will inform the customer as soon as possible and offer the option to refund the corresponding amount or choose an alternative product.

5. Prices

1. Currency and Taxes
   • All prices shown on the website are in euros (€) and include the applicable VAT according to current legislation.
2. Additional charges
   • Prices do not include shipping costs. Rates by destination are detailed in section 9, and the exact amount is shown in the cart before confirming the order.
3. Price modifications
   • We reserve the right to modify prices at any time and without prior notice. However, products will be invoiced based on the rates in effect at the time of order confirmation, unless a price error is identified.
4. Price errors
   • In the event of a typographical, computer, or technical error affecting the price of a product, we reserve the right to cancel the order. If the customer has already made payment, they will be notified as soon as possible and a full refund of the amount paid will be processed.
5. Customer Responsibility
   • It is the customer’s responsibility to verify the prices and terms of the order before final confirmation in the purchasing process.
6. Promotional Prices and Offers
   • Any promotional price or discount will apply exclusively during the specified period and will not be combined with other offers, unless otherwise stated.
7. Currency and International Payments
   • All orders are invoiced in euros. No customs duties or import taxes apply within the European Union. Any commissions charged by the customer’s bank or card issuer are at the customer’s expense.

6. Order

Purchasing process: The customer must follow the online purchasing process and click on “Confirm Order” to finalise the purchase.

Confirmation: Once the order has been placed, the customer will receive an email confirmation. If you do not receive this confirmation, please contact our customer service.

6.1 Orders available in the USA.

• – Once the order has been placed and confirmed NON-REFUNDABLE.
• – The delivery date will be Dear, and will be indicated once the order has been placed, as an exact delivery date cannot be provided, although for information purposes orders placed to the American warehouse usually take between 30 and 45 days. 
• – Returns will not be accepted for orders placed with the US warehouse, unless due to defects not attributable to the buyer.
• – The maximum delivery period of 30 days in section 8 does not apply to these orders: upon purchase, the customer accepts the estimated period indicated.
• – Shipping costs: orders that include items from the USA warehouse carry a shipping surcharge of €15 per order (charged only once, even if there are several items from that warehouse), which is added to the rate in section 9 and also applies with free shipping or in-store collection. The shopping basket shows it before confirming the order.
• – 24-hour express delivery is not available for these orders.

7. Payment

Payment methods: We accept the following payment methods: Credit/debit card, bank transfer, Bizum, in-store payment.

Security: Payments are made through a secure payment gateway to ensure maximum security of customer data.

8. Order preparation and delivery time

Item origin: products are dispatched from our Murcia warehouse or directly from our suppliers’ European warehouses. Therefore, a single order may arrive in multiple packages, on different dates and with separate tracking numbers. Standard shipping incurs no additional cost.

Preparation time: 1 to 5 working days from payment confirmation, depending on the origin warehouse and item availability. Orders with 24-hour Urgent Delivery placed Monday to Thursday before 11:00 are dispatched the same day; the rest are dispatched the following working day.

Notification: when the order is dispatched, the customer will receive an email with the shipping details and tracking number.

Maximum term: unless otherwise agreed, we will deliver the order within a maximum of 30 calendar days from its confirmation. If we fail to meet this, the customer may cancel the order and we will refund all amounts paid without delay. Items from the US warehouse have their own estimated term (section 6.1), which the customer accepts upon purchase.

9. Shipping

Shipping zones: we ship to mainland Spain, the Balearic Islands and the following EU countries: Germany, Austria, Belgium, France, Italy, the Netherlands, Poland, Portugal, the Czech Republic and Sweden. At present, we do not ship to the Canary Islands, Ceuta or Melilla; if you require shipping to these destinations, please consult us before placing the order.

Shipping costs (VAT included): the exact amount is always shown in the cart before confirming the order.

• Mainland Spain, standard shipping: €9 per order. Free delivery on orders over €100 (value including VAT, after discounts applied and excluding shipping). Delivery within 2-3 working days from dispatch.
• Mainland Spain, 24-hour express delivery: The amount is calculated in the cart based on the items and their warehouse of origin. Delivery by the next working day after dispatch. To meet the deadline, the order must be placed Monday to Thursday before 11:00. Not available for some items: in which case the cart indicates this and the order is sent via standard service. Not cumulative with free shipping.
• Balearic Islands: €30 per order, with no free shipping threshold. Delivery within 1-2 working days from dispatch.
• European Union: €35 per order. Delivery in 2-4 working days from dispatch. Within the European Union, there are no tariffs or customs charges.
• Collection from our shop: Free. We notify you by email when the order is ready for collection at Avda. Ingeniero José Alegría 4, Bajo 2, 30007 Murcia, during opening hours.
• Items from the USA warehouse: a surcharge of €15 per order, which is added to any of the above rates (also with free shipping or in-store collection). Delivery time and conditions in section 6.1.

Transfer of risk: the risk of loss or damage to the products passes to the customer at the moment they, or a third party designated by them, physically receive the package.

Failed deliveries: if a shipment is not returned due to an incorrect or incomplete address, or because the recipient does not collect it after the carrier’s delivery attempts, the return and new shipping costs will be borne by the customer. If the customer prefers to cancel the order, we will refund the product amount deducting these costs.

Damaged packages in transit: see section 10.4.

10. Returns and Right of Withdrawal

• • 10.1 Right of Withdrawal

The customer has the right to withdraw from the contract within 14 calendar days from receipt of the product, without the need for justification.

• 10.2 Returns Process
  • 10.2.1 To exercise the right of withdrawal, the customer must notify their decision via the return request form from the website, which guides you through the conditions applicable to each type of material, or by email to pedidos@ak-murcia.com.
  • 10.2.2 The customer must include in the notification:
    • Order number.
    • Product(s) to return.
    • Reason for return (optional).
  • 10.2.3 Returned products must meet the following conditions:
    •  Must be in brand new condition, unused and without signs of fitting.
    •  Include the original packaging in perfect condition, without damage or additional labels.
    •  Include all original accessories, manuals and documentation.
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• 10.3 Return Costs
  • 10.3.1 The customer will bear the direct costs of return, including shipping costs, except in the following cases:
    •  Manufacturing defects or damage not attributable to the customer.
    •  Incorrect product(s) sent by the shop.
  • 10.3.2 For voluntary returns (withdrawal), a fixed fee of €15 per order for management and inventory replenishment.
• 10.4 Transport Damage
  • 10.4.1 In the event of damage during transport, the customer must notify the carrier immediately and send photographic evidence to the email pedidos@ak-murcia.com.
  • 10.4.2 Photographs must include:
    • Packaging damaged before opening.
    • The contents of the package upon opening, showing any damage to the product.
  • 10.4.3 If the packaging shows visible damage, the customer must note this on the carrier’s delivery note upon receipt. Claims for transport damage must be reported to the shop as soon as possible, preferably within 24 hours following receipt and in any case within the 7 calendar days rear.
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• 10.5 Refunds
  • 10.5.1 Once the returned products have been received and their condition verified, the refund will be processed within a maximum period of 14 calendar days.
  • 10.5.2 The refund will be made using the same payment method used by the customer for the initial purchase, unless otherwise agreed.
  • 10.5.3 Initial shipping costs and return costs will not be refunded, except in the exceptional cases mentioned in the return costs section.
   
• 10.6 Exclusions
  • 10.6.1 Returns will not be accepted for custom-made products, electrical items (of any kind), batteries, helmets or clothing, unless they have demonstrable manufacturing defects.
  • 10.6.2 Electrical charging systems (stator or alternator and regulator). Returns of these components will not be accepted, neither for withdrawal nor for any other reason, except for defects attributable to warranty.
  • The defect attributable to warranty must be verified and approved by the manufacturer, whose ruling shall be binding on both parties.
  •  No refund, replacement or credit will be processed until such approval is received. The provisions set out in section 11 regarding the warranty for charging systems shall also apply.

11. Warranties

• • Warranty coverage
    • 1.1. All products offered on our website come with the warranties stipulated by current legislation. However, certain product categories have limited warranties, as detailed below.
    • 1.2. The shop does not guarantee products that have been incorrectly installed, used improperly, modified, or manipulated without the manufacturer’s express authorisation.
  • Battery warranty
    • 2.1. The batteries are covered by a limited warranty of 6 months from the date of purchase, provided they are used and maintained in accordance with the manufacturer’s recommendations.
    • 2.2. The warranty will only be valid if:
      • 2.2.1. The battery was correctly installed by a qualified professional.
      • 2.2.2. The manufacturer’s recommendations regarding use and maintenance were followed, such as avoiding deep discharges or prolonged storage without charge.
      • 2.2.3. The customer presents the original purchase invoice along with the order number at the time of the claim.
    • 2.3. The following are excluded from the warranty:
      • 2.3.1. Batteries damaged by overcharging, excessive discharges or misuse.
      • 2.3.2. Damage caused by short circuits, impacts, falls or improper handling.
      • 2.3.3. Batteries exhibiting swelling, leaks or signs of physical deterioration.
      • 2.3.4. Damage resulting from improper storage.
    • 2.4. In the event of a defect covered by the warranty, the customer will be offered:
      • 2.4.1. Replacement with an equivalent battery (subject to availability).
      • 2.4.2. A credit note for the value of the defective product for future purchases.
    • 2.5. The replacement of the battery or the credit note will be the sole compensation offered. No cash refunds will be issued.
  • Warranty for Charging Systems
    • 3.1. Motorcycle charging systems, including the stator or alternator, regulator and battery, shall be subject to the following conditions:
      • 3.1.1. For the warranty to be valid, it is mandatory to replace all components of the charging system in the same order placed with our shop.
      • 3.1.2. If not all components are replaced, no warranty will be offered on the purchased products, as unreplaced components may cause failures in the new parts.
    • 3.2. If the components of the charging system are purchased separately in different orders, they will not be covered by warranty.
    • 3.3. In accordance with section 10.6.2, components of the charging system are non-returnable, and under no circumstances once installed or with the original seal or packaging opened or broken. Any faults will be processed exclusively under warranty and subject to verification and approval by the manufacturer.
  • General Warranty Exclusions
    • 4.1. Claims for normal wear and tear of products due to use or external factors, such as accidents or exposure to adverse conditions, will not be accepted.
    • 4.2. The following products are excluded from warranty, unless there is a clearly demonstrable manufacturing defect:
      • 4.2.1. Electrical products (batteries, electronic units, regulators, stators).
      • 4.2.2. Helmets, clothing and accessories.
      • 4.2.3. Parts intended exclusively for competition or exhibition.
  • Warranty Claim Procedure
    • 5.1. To make a warranty claim, the customer must:
      • 5.1.1. Notify the issue in writing within 24 hours of detecting the defect by sending an email to contacto [arroba] ak-murcia.com
      • 5.1.2. Attach a detailed description of the defect along with clear photographs evidencing the issue.
      • 5.1.3. Include a copy of the invoice and the order number.
    • 5.2. Defective goods must be returned in their original packaging, with labels intact and free from signs of misuse. Return shipping costs are borne by the customer, unless the defect is attributable to the seller.
  • Inspection and Resolution
    • 6.1. Once the returned product has been received, a technical inspection will be carried out. If the defect is covered by the warranty, one of the following solutions will be offered, subject to availability:
      • 6.1.1. Product repair.
      • 6.1.2. Replacement with an identical or equivalent product.
      • 6.1.3. Credit note for future purchases in the shop, valid for 12 months.
    • 6.2. No monetary refunds will be issued under any circumstances, unless required by applicable law.
  • Limitations of Liability
    • 7.1. The shop shall not be liable for indirect damages, loss of income, loss of profit or any other damage arising from the use or installation of the products purchased.
    • 7.2. It is the customer’s responsibility to ensure that the parts are fitted by a qualified mechanic and comply with legal requirements for road use, where applicable.
  • Manufacturer Warranties
    • 8.1. Certain products are covered exclusively by the manufacturers’ warranties. In such cases, claims must be made directly with the manufacturers. The shop will provide the manufacturer’s contact details upon request.